It is a multi-device platform for monitoring the resolution of reported incidents. It allows geolocating technicians and users, assigning the incident to the technician and monitoring the resolution of it.
Greater control over the resolution of incidents.
Direct contact between the petitioner and the technicians.
Decreases the time of resolution of the incidents.
Increase the effectiveness of work.
Greater efficiency of the service to the petitioner.
Improves the productivity of resources.